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Fernando Burbano, Chief Information Officer

Diplomacy for the 21st Century:
Information Technology Goals for the First Five Years

Oral Statement of Fernando Burbano before the House Committee on International Relations
June 22, 2000

Written Statement of Fernando Burbano for the House Committee on International Relations
June 22, 2000
(PDF 487KB)

Re-Invention at the Department of State

The recent government re-invention initiative challenged us all, disrupting routines and challenging assumptions about why and how we do things. But the growing evidence of its success is strong. As an Information Technology (IT) organization, this initiative drove our strategic shift on expanded information sharing, and made the Department’s front line–thousands of employees at desks in Washington and around the world–our bottom-line. 

CableXpress is a child of government re-invention, driven by a premise that putting more electronic information at the desktop improves staff productivity and job satisfaction even beyond the more apparent measurements. The system was developed in hallmark collaboration between USIA and State IT organizations–prefacing and strengthening the broader agency-wide collaboration to come. 

Bureaus and posts have been astounded at the systems ease-of-use and reliability, and their support has fueled a rush of NT LAN installations in Washington and abroad. We can only claim that a fraction of those who need it, have it, but progress continues. By the end of the fiscal year, 12 of our overseas posts will join the 18 domestic bureaus that will have new NT LANs with CableXpress capabilities.  

This is a terrific capstone for the Department’s decade-long re-invention cycle. Moreover, I consider it a significant jump-start on implementing our IT vision for the new millennium, as described in IRM’s Goals Paper, “Diplomacy for the 21st Century: Information Technology Goals for the First Five Years”. I am proud of this achievement and I want to thank and congratulate all IMRers that have contributed to the success of the program.