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Enterprise Network Management

Enterprise Network Management is one of the State Department’s most important Information Technology (IT) initiatives being currently implemented.  The Enterprise Network Management (ENM) project establishes the services and infrastructure to manage the Department’s global TCP/IP network and systems assets.

Enterprise Network Management (ENM) will be a Department-wide resource to support domestic and overseas IT operations.  Initially, ENM will focus on devices i.e., routers, switches, servers, and PC’s.  Later this year, ENM will expand to Rich Internet Access, Mainframe Operations, and the Classified network.  ENM will provide various services to the Bureaus including management reports, real-time device status information, second-level help desk support through integrated databases and problem tracking resolution systems, software distribution, and configuration and asset management tools and tracking.  The Department expects ENM to improve network reliability, customer response times, and troubleshooting.  Based on industry experience, ENM should also help contain total costs of ownership (cost-avoidance) as the Information Technology (IT) environment in the field becomes increasingly robust and complex.