We have a variety of sources to respond to questions and comments about U.S. foreign policy and the Department of State, as well as technical or content questions about the web site. The links below also provide information about specific offices and the functions they perform, as well as contact information for those offices. If these resources don't help answer your question, you can contact us at the following email addresses:
Emergency Contacts: For travel-related emergencies (whether you are traveling or you urgently need to contact someone else who is traveling), call the Overseas Citizens Services 24-hour hotline at 202-647-5225. Do not send emails when you need urgent help.
Technical Questions or Problems:
Portable Document Format (PDF) Files: To download PDF files, you must first download Acrobat Reader from Adobe. Installation and web browser instructions are included. If you have problems viewing PDF or other files on the site, please use the appropriate email address listed under Technical Question or Problems.
You can also contact:
For the Secretary of State: Secretary@state.gov
Secretary of State
The main switchboard number and general address for the Department of State are as follows:
U.S. Department of State
Passport Information: Passport Services currently does not correspond with the public via email. Please see the web site at: http://travel.state.gov/passport_services.html or call 1-900-225-5674 (TDD: 1-900-225-7778). The automated 1-900 service is available 24 hours a day, 7 days a week. Operators can be reached Monday-Friday, excluding federal holidays, 8:00 a.m. to 8:00 p.m., EST. The cost per minute for 1-900 calls is 35 cents for the automated system and $1.05 for operators. If you are unable to access the 1-900 number, call 1-888-362-8668 (TDD 1-888-498-3648); the 1-888 calls require a credit card for payment of a flat rate of $4.95 per call. You can also write to:
Bureau of Consular Affairs Passport Services, Rm. 6811 Washington, D.C. 20520
Visa Information: firstname.lastname@example.org