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Community Liaison Office Overview
The Community Liaison program provides support to U.S. government employees
and family members who are assigned to American embassies and consulates
The commitment of the Department of State to the well-being of
personnel and their families is manifested in its support of Community
Liaison Office Coordinators at overseas posts. The CLO works with
community members to maintain high morale through orientation
activities, cultural and recreational programs, dissemination of
information, counseling and referral, and assistance with security,
education, and employment for family members. FLO manages the program
worldwide, providing training, program and staffing guidance, resources,
This material is specific to Foreign Service employees and their
These are generic guidelines for CLO services;
they may be adapted at post, taking into consideration size of post,
community needs, and the number of hours worked by the CLO
S E R V I C E
S T A N D A R D
Welcome and Orientation
Provide welcome information to new personnel and families,
coordinate sponsorship program and post orientation activities.
Send pre-arrival information to all newly assigned personnel
and families within a week of receipt of TM assignment cable.
- Provide post specific, current information to newcomers
upon arrival at post.
- Coordinate and monitor sponsor program by identifying
sponsors for all employees and providing specific guidelines
for sponsorŐs responsibilities.
- Schedule and coordinate post orientation programs
quarterly and survey community for customer satisfaction and
- Organize quarterly orientation tours and cross-cultural
programs to integrate new arrivals into the mission
community and familiarize them with the surroundings and the
Establish contact with community organizations and be an
integral part of the mission community as a member of
various committees and boards (e.g., employment, housing,
Emergency Action, employees association).
Attend weekly country team and Admin staff meetings.
- Serve as a member of the Employment, Housing, and
Emergency Action Committees as a community advocate and
maintain contact with all agencies and sections of the
- Identify and maintain contact with community
organizations (American and international, social, cultural,
recreational) and keep the mission community informed about
their activities through post newsletter and
Develop social, cultural and recreational programs
designed to meet the needs of all segments of the mission
community and to enhance post morale.
Annually assess and identify community needs and demographics.
- Plan and coordinate biweekly activities to meet post
needs with workshops, tours, sport or cultural events,
- Advertise activities and programs throughout the mission
- Conduct periodic surveys of all CLO programs to measure
Information and Resource Management
Maintain an information center for the mission community,
provide information on post to Family Liaison Office (FLO)
and Overseas Briefing Center (OBC), and contribute to or
publish post newsletter.
Set up community accessible resources and files on the post,
the host country, family member employment, education,
security, and reentry to the U.S.
- Contribute to weekly post newsletter, with information
on CLO services, activities, and other resources available
in the CLO office.
- Provide up-to-date post information to OBC annually (for
those assigned to or bidding on the post).
- Submit semi-annual CLO activity report to
Family Member Employment
Provide information to Eligible Family Members (EFM) on
employment opportunities within the mission and outside the
mission, serve on the post employment committee, and
contribute to annual Family Member Employment Report
Provide information to EFMs on employment within the mission
as well as information on federal employment and post
- Identify appropriate opportunities (including volunteer)
outside of the mission by contacting business and private
organizations and advise family members.
- Attend all meetings of post employment committee as
- Work with post Personnel Officer to promote EFM
employment and to submit annual FAMER.
Maintain contact with schools at post, provide education
information to mission community, and help to prepare
families for return to the U.S. Provide FLO with post
specific education information as requested.
Keep in regular contact with schools at post attended by
- Through workshops and personal contacts, provide current
educational information and reentry assistance to families
- Support FS youth programs by advertising awards and
- Provide information on post education to OBC and FLO
Work with the Regional Security Officer to keep the
community informed of security issues, serve on the
Emergency Action Committee, and provide community support
Attend all meetings of the Emergency Action Committee to
represent community needs, and provide and receive
- Assist RSO in providing contingency planning and
security information to the mission community via newsletter
or quarterly workshops.
- Assist RSO in coordinating mission emergency
notification system and testing the system
Counseling and Referral
Identify community resources, listen to community members
concerns and make appropriate referrals. Represent community
concerns to management as necessary.
Advertise hours of operation in the weekly newsletter in order
to be available for listening to community concerns.
- Identify and annually update community resources
including medical personnel, counselors, and clergy in the
- Refer clients to appropriate resources within the bounds
- Represent community concerns to management as
- Provide confidential support to community members during
This material is specific to Foreign Service employees and their families.
U.S. State Dept.